Shipping & Returns
We will ship your goods as soon as possible once we receive your payment
Oz Postmix provide FREE SHIPPING on all our syrups product Australia wide*
*free shipping not available for PO Boxes
Our Couriers are E-Go Couriers. They are a major shipping company with a proven track record of being fast and reliable. Our free shipping option is a budget/no-frills option because of this, requests such as call on approach, Express/Emergency Delivery, delivers on certain days or times etc., can definitely be made but unfortunately not guaranteed.
PLEASE NOTE: FREE DELIVERY IS NOT AVAILABLE TO PO BOX’S, AUSTRALIA POST DOES NOT ACCEPT DELIVERY S VIA COURIER, AND AS SUCH IF YOU WISH THE PRODUCT SENT TO A PO BOX THE PRODUCT MUST BE SENT VIA AUSTRALIA POST AND ADDITIONAL FEE WILL APPLY.
All free shipping items are sent with permission to leave for the courier. This means that the courier will leave the package at the residence or business address given without the requirement for a signature.
Please note that by choosing free delivery you are giving us authority to leave the consignment in your absence and that if your delivery address is not secure we cannot guarantee the security of your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
Oz Postmix will not accept liability for items after they are left by the courier. Oz Postmix recommends that your delivery be sent to a location that is open during regular business hours for the delivery, if this is not possible we recommend that you give instruction on how to secure the delivery such as, leave in garage, back door, shop next door etc. This information can be given in the notes section on checkout.
Deliveries can be sent via Australia Post standard delivery. With this option it you may have to pick the delivery up from the post office in some areas.
ALL DELIVERY’S TO PO BOXES MUST BE SENT VIA THIS OPTION
Returns & Replacements
Oz Postmix will replace any product you receive that is leaking or defective in any way, however we may require that you return the original first (but usually a photo will do as its just needed to get insurance from the courier).
If you are not happy with any of our products you can return them within 7 days to Oz Postmix and we will give a full refund less the cost of shipping, (please note if returning syrup majority of the product must be returned. also the full cost of shipping will be deducted from the returned price not the subsidized rate and a copy of the courier’s invoice will be forwarded as proof of cost)